Terms of Service

RoadKept is currently web-first. Any mobile, background-location, bank-connection, e-filing, fleet, or similar feature is covered only if and when RoadKept makes that feature available to you.

U.S.-first SaaS policy for independent drivers and tax professionals

1. Agreement and Who We Are

These Terms of Service (the "Terms") govern access to and use of the RoadKept websites, web application, future mobile applications, APIs, reports, exports, communications, and related services (collectively, the "Service"). The Service is provided by Aven Crest Technologies LLC, doing business as RoadKept ("RoadKept," "we," "us," or "our").

By creating an account, starting a trial, buying a subscription, clicking to accept, or otherwise using the Service, you agree to these Terms and the RoadKept Privacy Policy. If you do not agree, do not use the Service. We may record the date, version, account, and technical evidence of your acceptance. You should retain a copy. If you use the Service for an organization or client, you represent that you have authority to bind that organization to these Terms; if you lack that authority, you remain responsible for your own use.

Additional written terms may apply to a particular plan, promotion, integration, accountant workspace, API, mobile marketplace, beta, or enterprise arrangement. If there is a conflict, a signed order form or negotiated agreement controls for its subject matter, followed by product-specific terms, then these Terms.

2. Important Product and Tax Disclosures

RoadKept helps users organize information and prepare tax-related records. It does not replace professional judgment or the user's legal recordkeeping obligations.

• No tax, legal, accounting, financial, investment, insurance, or employment advice. Information, classifications, reminders, estimates, reports, AI responses, and suggestions are general decision-support outputs, not professional advice for your circumstances.
• No filing or representation. Unless a separately signed service expressly says otherwise, RoadKept does not prepare, sign, submit, or amend tax returns; represent you before a taxing authority; guarantee eligibility for a deduction; or guarantee that an authority, employer, platform, auditor, insurer, lender, or court will accept a record.
• Estimates can differ from actual liability. Tax rates, mileage rates, deadlines, platform data, and legal rules can change. Results depend on the information and assumptions available and may omit federal, state, local, self-employment, penalty, credit, nexus, entity, or special-industry rules.
• You retain responsibility. You must review entries and outputs, correct errors, maintain records required by law, decide business versus personal treatment, make elections, meet deadlines, and consult a qualified professional when appropriate.
• No government affiliation. RoadKept is not endorsed by or affiliated with the IRS, any state revenue agency, Uber, Lyft, DoorDash, Instacart, Amazon Flex, or any other platform unless expressly stated.

3. Eligibility and Authorized Use

You must be at least 18 years old, legally able to enter a contract, and located in the United States to use the Service. The Service is designed primarily for independent drivers, gig workers, self-employed individuals, contractors, and authorized tax or accounting professionals supporting them.

You may use the Service only for yourself or for another person or business that has authorized you. Tax professionals and account administrators must obtain and maintain all consents, engagement authority, and legal permissions needed to access, upload, edit, export, or share client data. You may not use a consumer account to offer a competing hosted service, resell access, or evade plan limits.

4. Accounts and Security

Provide accurate account information and keep it current. You are responsible for safeguarding your credentials, devices, recovery methods, and activity under your account. RoadKept uses a trusted authentication provider and does not store raw account passwords, but no authentication system eliminates all risk.

Do not share a personal login. Use supported team or accountant access when available. Notify us promptly at [email protected] if you suspect unauthorized access, compromised credentials, or misuse. We may require identity verification, reset credentials, restrict sessions, or temporarily block actions to protect users or the Service.

5. The Service

Depending on your plan and release stage, RoadKept may provide manual, odometer, bulk, CSV, PDF, or platform-derived mileage entry; trip and shift records; business/personal classification; earnings and 1099 organization; expense and receipt management; OCR; fuel and maintenance logs; deduction and estimated-tax calculations; quarterly-readiness tools; reminders; AI-assisted workflows; evidence and audit-history features; and CSV, PDF, Excel, JSON, or preparer-ready exports.

Features, data sources, limits, and outputs may vary by plan, platform, device, location, tax year, and release. Product descriptions are not a promise that every listed feature is currently available. We may use deterministic rules, user-configured rules, third-party data, and bounded AI assistance. We may ask you to confirm higher-risk classifications or changes.

6. Subscriptions, Trials, Billing, and Cancellation

6.1 Plans and fees

Plan features, usage limits, prices, billing intervals, taxes, trial terms, renewal terms, and any material cancellation conditions are displayed before purchase at checkout or in an applicable order form and summarized in a confirmation or receipt. Fees are stated in U.S. dollars unless shown otherwise. You authorize RoadKept and Stripe to charge your selected payment method for amounts due, including applicable taxes.

6.2 Automatic renewal

PAID SUBSCRIPTIONS AUTOMATICALLY RENEW FOR SUCCESSIVE PERIODS EQUAL TO THE INITIAL BILLING PERIOD UNTIL CANCELED. Before you enroll, we will clearly disclose the renewal price or how it will be determined, billing frequency, trial conversion, cancellation method, and other material terms. By confirming the purchase, you give express consent to recurring charges.

6.3 Trials and promotions

A trial may require a payment method. Unless you cancel before the deadline shown when you enroll, the trial converts to the disclosed paid plan and your payment method will be charged. Eligibility, duration, usage limits, reminders, and conversion terms may vary. We may limit trials to one per person, household, business, device, or payment method and may end abuse of a promotion. We will send reminders when promised or required by law.

6.4 Cancellation

You may cancel an online subscription through the in-product billing or account settings made available to you, or another simple online method identified in your receipt. The cancellation method will be reasonably easy to find and use, and we will provide confirmation after cancellation. Cancellation stops future renewals and ordinarily takes effect at the end of the then-current paid period. Deleting an app, ceasing use, or deleting imported records does not by itself cancel a subscription. When you request account deletion, we will clearly tell you whether a separate cancellation step is required and provide the available online method. A subscription bought through an app marketplace must ordinarily be canceled through that marketplace.

6.5 Refunds, failed payment, and changes

Except where required by law or expressly stated in a written refund policy, paid fees are nonrefundable and we do not provide credits for partial periods. If payment fails, we may retry the charge, ask you to update payment information, downgrade or suspend paid features, and collect amounts lawfully due. We will provide legally required notice before a material price or renewal-term change. Any joining-price or legacy-price promise applies only as described at purchase, while the eligible subscription remains continuously active, and does not guarantee unchanged taxes, third-party pass-through charges, plan scope, or separately purchased features.

7. Your Data and Content

7.1 Ownership

As between you and RoadKept, you retain ownership of information and materials you submit, import, create, or direct us to process, including trip, mileage, earnings, expense, receipt, document, tax-profile, client, prompt, correction, and export data ("User Data").

7.2 Permission to operate the Service

You grant RoadKept a worldwide, nonexclusive, limited license to host, copy, transmit, transform, analyze, display, and otherwise process User Data only as reasonably necessary to provide, secure, support, troubleshoot, and lawfully improve the Service, and to comply with law. Product improvement involving identifiable User Data is limited to operating, evaluating, securing, correcting, and supporting RoadKept. We will not use identifiable User Data to train a generalized or foundation AI model for unrelated customers unless we first provide a clear separate disclosure and obtain any consent required by law. This permission ends when the data is deleted from our systems, subject to backups, legal retention, de-identified data, and information we must preserve to protect rights or resolve disputes.

7.3 Your responsibilities

You represent that you have all rights and permissions needed for User Data and our processing of it. Tax forms, 1099s, receipts, and imported documents may contain taxpayer identification numbers, account numbers, health-related purchases, or other sensitive information. Mask or remove values that RoadKept does not need, and do not upload Social Security numbers, full bank credentials, health records, biometric identifiers, or other highly sensitive information unless a RoadKept feature clearly requests it and is designed for that data. Keep independent copies of records you must retain. Exports are provided for convenience and may require validation in other software.

7.4 Aggregated and de-identified data

We may create and use aggregated or de-identified information for analytics, security, product improvement, and lawful business purposes. We will maintain de-identified information in de-identified form and will not attempt to reidentify it except to test or validate de-identification as permitted by law.

8. AI, OCR, and Automated Features

Some features use artificial intelligence, machine learning, rules, or OCR to extract data, classify transactions and trips, identify missing information, answer questions, or recommend actions. These systems can produce incorrect, incomplete, outdated, inconsistent, or unexpected results, especially when source images or files are unclear.

• Review before relying. You must review material outputs, tax classifications, calculated amounts, deadlines, and exports before relying on or sharing them.
• No autonomous filing. RoadKept will not file or submit a return, payment, election, or legal document unless a later feature expressly requests and receives your separate approval and is governed by additional terms.
• Human confirmation and reversibility. We may require confirmation for higher-risk actions and may preserve event history or prior states to support correction and auditability.
• Provider processing. Selected prompts, documents, and related context may be sent to vetted AI or OCR providers as described in the Privacy Policy. Do not use AI features to submit data you are not authorized to disclose. Provider confidentiality, retention, and training settings must match the commitments in the Privacy Policy before production use.
• No prohibited reliance. Do not use an output as the sole basis for decisions that produce legal or similarly significant effects for another person.

9. Location, Mileage, and Driving Safety

When available, location-based features may collect precise or approximate location, motion, timestamps, routes, or device signals only after a clear user action enables the feature and relevant device permissions. Signal loss, operating-system limits, battery settings, tunnels, device conditions, or user error may cause missing or inaccurate trips. You are responsible for reviewing mileage and classifying business and personal use. RoadKept does not use location data to infer health conditions, religious beliefs, political activity, or other sensitive traits.

Never interact with RoadKept while driving or in any situation where use would be unsafe or unlawful. Configure tracking before travel, use hands-free or automatic features only when lawful, and stop safely before reviewing or editing. RoadKept does not provide navigation, dispatch, roadside assistance, crash detection, emergency response, vehicle diagnostics, or safety monitoring.

Do not use RoadKept to covertly track another person, monitor a vehicle you are not authorized to track, violate workplace or rental policies, or collect another person's location without legally required notice and consent.

10. Connected Services and Third Parties

You may choose to import from or connect to third-party platforms, financial providers, storage services, accounting systems, app marketplaces, or tax professionals. Third parties are independent from RoadKept, may change or discontinue access, and are governed by their own terms and privacy practices. You authorize us to access and process connected data as necessary to perform your request. If financial-account connections are offered, RoadKept will use supported provider authorization and tokens and will not ask you to disclose full online-banking credentials directly to RoadKept.

We are not responsible for a third party's content, availability, security, accuracy, fees, acts, or omissions. Disconnecting a service may stop new collection but may not delete data already imported; use RoadKept's deletion tools for imported copies. You remain responsible for complying with third-party terms and for verifying imported information.

11. Acceptable Use

You may not, and may not help another person to:

• use the Service unlawfully, fraudulently, deceptively, or to facilitate tax evasion, false deductions, fabricated mileage, false receipts, money laundering, or other misconduct;
• upload malware, unlawful content, or material that infringes privacy, confidentiality, intellectual-property, or other rights;
• probe, scan, disrupt, overload, or bypass authentication, access controls, rate limits, tenant boundaries, safety gates, or security measures;
• access another person's account or data without authorization, scrape or harvest data, or use automated means except through an authorized API;
• reverse engineer, decompile, copy, frame, mirror, rent, sublicense, resell, or create derivative works from the Service except where law prohibits this restriction;
• use RoadKept outputs or access to train a competing model or service, benchmark publicly without authorization, or misrepresent RoadKept's outputs as professional advice;
• use the Service to make employment, credit, housing, insurance, healthcare, or other legally significant decisions about another person; or
• remove proprietary notices or use RoadKept names, logos, or marks without permission.

We may investigate suspected violations and preserve or disclose information as reasonably necessary to protect users, the public, RoadKept, or legal rights, consistent with the Privacy Policy and applicable law.

12. Intellectual Property

The Service, including software, workflows, interfaces, design, documentation, tax-rule implementation, models, reports, templates, and RoadKept branding, is owned by RoadKept or its licensors and protected by intellectual-property laws. Subject to these Terms and payment of applicable fees, we grant you a limited, revocable, nonexclusive, nontransferable right to use the Service for its intended purpose during your account term.

The license does not transfer ownership. Rights not expressly granted are reserved. Open-source components remain governed by their applicable licenses.

13. Confidentiality and Feedback

Nonpublic information disclosed through a negotiated business relationship and identified as confidential, or reasonably understood to be confidential, must be protected using reasonable care and used only for the relationship. This obligation does not cover information lawfully known without restriction, independently developed, publicly available without breach, or rightfully received from another source. Legally compelled disclosure is permitted after notice where lawful.

If you provide suggestions or feedback, you grant RoadKept a perpetual, irrevocable, worldwide, royalty-free right to use and commercialize it without obligation to you, provided we do not publicly identify you without permission.

14. Privacy and Electronic Communications

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Service, you acknowledge those practices. You consent to receive transactional electronic communications, including receipts, security notices, trial or renewal notices, policy updates, and service messages. Marketing communications are optional where required, and you may unsubscribe from marketing without affecting essential service messages.

You agree that electronic records, notices, signatures, and contracts satisfy legal writing and signature requirements to the extent permitted by law. Keep your email address current. Notices are effective when sent to the address associated with your account, posted in the Service, or otherwise delivered as described here.

15. Service Changes, Availability, and Beta Features

We may add, change, limit, or discontinue features; modify plan limits; update supported tax years or integrations; or perform maintenance. We will provide notice when required by law or when a change materially reduces a paid Service during a current term. We do not promise uninterrupted or error-free operation, permanent storage, or continued support for a particular integration, device, file format, tax rule, or feature.

Beta, preview, experimental, or early-access features may be incomplete, change without notice, have additional limits, and be provided for evaluation. They are offered "as is" and should not be used for production-critical or legally significant decisions without independent verification.

16. Suspension and Termination

You may stop using the Service at any time. You may export available User Data and request account deletion through supported controls. Cancellation of billing and deletion of data are separate actions.

We may suspend, restrict, downgrade, or terminate access if you materially breach these Terms; create security, legal, payment, or operational risk; use the Service fraudulently; or if required by law. When reasonable, we will provide notice and an opportunity to cure. We may act immediately for serious or repeated misconduct, urgent security risk, unauthorized access, or legal process.

After termination, your license ends. Provisions that by nature should survive do survive, including payment obligations, ownership, confidentiality, disclaimers, indemnification, limitations of liability, dispute resolution, and general terms. Data handling after deletion or termination follows the Privacy Policy and any applicable written agreement.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE." ROADKEPT AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, COMPLETE, OR SUITABLE FOR A PARTICULAR TAX POSITION; THAT DATA OR OUTPUTS WILL BE ACCEPTED BY A TAX AUTHORITY OR OTHER THIRD PARTY; OR THAT DEFECTS OR DATA LOSS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE LIMITATIONS MAY NOT APPLY TO YOU. Nothing in these Terms waives a warranty or consumer right that cannot lawfully be waived.

18. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless RoadKept, its affiliates, and their officers, directors, employees, and agents from third-party claims, damages, judgments, losses, liabilities, costs, and reasonable attorneys' fees arising from: (a) your unlawful or unauthorized use of the Service; (b) User Data or your violation of another person's rights; (c) your tax filings, business decisions, or representations based on unverified information; or (d) your material breach of these Terms. This obligation does not apply to the extent a claim results from RoadKept's own negligence, willful misconduct, or violation of law. We may control the defense and settlement, and you will reasonably cooperate. We will not settle a claim imposing nonmonetary obligations on you without your consent, not to be unreasonably withheld.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROADKEPT AND ITS AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA; TAXES, PENALTIES, INTEREST, LOST DEDUCTIONS, MISSED DEADLINES, OR COSTS OF SUBSTITUTE SERVICES; OR DAMAGES ARISING FROM THIRD-PARTY SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF ROADKEPT AND THOSE PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID ROADKEPT FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100.

These exclusions and caps apply regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law, including liability for fraud, willful misconduct, or personal injury caused by negligence where applicable. Your payment obligations and each party's liability for infringement or misuse of the other party's intellectual property are not limited by this section to the extent enforceable.

20. Dispute Resolution; Arbitration; Class-Action Waiver

20.1 Informal resolution first

Before filing a claim, the claimant must send a signed notice describing the claimant's name and account email, the facts, the legal basis, the requested relief, and a good-faith settlement demand. Send notices to [email protected] and Chicago, IL 60659. The parties will attempt to resolve the dispute individually for 30 days after receipt. Any limitations period is tolled during that period.

20.2 Agreement to arbitrate

Except for the exclusions below, you and RoadKept agree that any dispute, claim, or controversy arising out of or relating to the Service, these Terms, communications, subscriptions, or the relationship between us will be resolved by binding individual arbitration under the Federal Arbitration Act. Arbitration will be administered by the American Arbitration Association under its applicable Consumer Arbitration Rules, as modified by these Terms. One neutral arbitrator will decide all issues except a court of competent jurisdiction will decide disputes about the enforceability of the class-action waiver or public-injunctive-relief limitations.

20.3 Procedure and location

The arbitration may occur by documents, telephone, video, or in person as the rules allow. Any in-person hearing will occur in your county of residence unless the parties agree otherwise. The arbitrator may award the same individual remedies available in court and must issue a reasoned written decision. RoadKept will pay arbitration fees it is required to pay by the applicable rules or law, and this agreement is intended to comply with the AAA Consumer Due Process Protocol. Each party otherwise bears its own attorneys' fees unless a statute or the arbitrator permits fee shifting. If AAA is unavailable or declines to administer consistently with this section, the parties will confer in good faith to select a comparable provider; if they cannot agree, a court may appoint an arbitrator under the Federal Arbitration Act.

If 25 or more substantially similar demands are filed against the same party by the same or coordinated counsel or organizations, the AAA Mass Arbitration Supplementary Rules and applicable fee schedule will govern. The parties will cooperate in good faith with any mediation, process-arbitrator, staging, or bellwether procedure the AAA directs. This paragraph does not authorize class arbitration, eliminate an individual's claim, shorten a limitations period during required staging, or prevent an individual settlement.

20.4 Exclusions

Either party may bring an individual action in small-claims court if it remains within that court's jurisdiction. Either party may seek temporary or preliminary injunctive relief in court to protect accounts, security, confidential information, or intellectual-property rights pending arbitration. Nothing in this section prevents you from reporting concerns to a government agency or seeking public injunctive relief in court where applicable law requires that remedy to remain available.

20.5 Class-action and jury-trial waiver

YOU AND ROADKEPT WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION. The arbitrator may not combine claims or preside over a representative proceeding unless all parties consent in writing. If this waiver is finally held unenforceable for a particular claim or remedy, that claim or remedy will proceed in court after the arbitrable matters are completed.

20.6 Opt out

You may opt out of this arbitration agreement by emailing [email protected] within 30 days after you first accept these Terms. Your notice must state your full name, account email, mailing address, and a clear request to opt out of arbitration. Opting out will not affect your account or other Terms. If you previously accepted an arbitration provision and did not opt out, your prior election remains in effect for claims covered by that provision.

20.7 Changes to arbitration

A later material change to this arbitration section will not apply to a claim of which RoadKept had actual notice before the change. We will provide advance notice of material changes and, where required, obtain assent. If arbitration cannot be enforced, the exclusive forum in Section 21 applies, subject to nonwaivable consumer rights.

21. Governing Law

These Terms and disputes not governed by the Federal Arbitration Act are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Subject to Section 20 and nonwaivable consumer protections, the state and federal courts located in Cook County, Illinois have exclusive jurisdiction, and each party consents to personal jurisdiction and venue there. If your home jurisdiction gives you mandatory rights or forums, this clause does not take them away.

22. Changes to These Terms

We may update these Terms to reflect product, legal, security, or business changes. We will post the updated Terms and revise the last-updated date. If a change materially affects your rights or obligations, we will provide reasonable advance notice through the Service, email, or another appropriate method and request renewed acceptance when required. Changes apply prospectively from their stated effective date. If you do not agree, you must stop using the Service and cancel before the change takes effect.

23. General Terms

• Entire agreement. These Terms, the Privacy Policy, and any incorporated product terms or order form are the complete agreement for the Service and replace prior discussions on that subject.
• Order of precedence. A signed negotiated agreement controls over these Terms to the extent of a conflict for the applicable customer and service.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, financing, sale of assets, or by operation of law, with notice where required.
• No waiver; severability. Failure to enforce a provision is not a waiver. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder stays effective, subject to Section 20.5.
• No agency. The parties are independent contractors. These Terms create no employment, partnership, joint venture, fiduciary, franchise, or agency relationship.
• Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control, except payment obligations for services already provided.
• Export and sanctions. You may not use or export the Service in violation of U.S. export-control, sanctions, or anti-boycott laws, or from an embargoed location or by a prohibited person.
• Third-party beneficiaries. Except as expressly stated for licensors or app marketplaces, there are no third-party beneficiaries.
• Headings and interpretation. Headings are for convenience. "Including" means "including without limitation." A provision drafted to comply with law is interpreted to preserve nonwaivable rights.

24. Contact Us

Questions about these Terms: [email protected]

Security reports: [email protected]

Mail: Aven Crest Technologies LLC, d/b/a RoadKept, Chicago, IL 60659

Website: https://www.roadkept.com